My Health Chef- Terms & Conditions
Welcome to My Health Chef. These Terms & Conditions govern your use of the My Health Chef website, www.myhealthchef.co, and the purchase of our food products through the website.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About My Health Chef
My Health Chef is operated by MY HEALTH CHEF LLP, a company registered in India.
Registered Address: Kuber Kaviraj Homes, Shop n 4, Plot no 131, Sector 24, Ulwe, Navi Mumbai- 410206
Email: support@myhealthchef.co
Customer Support / WhatsApp: +91 9140212370
FSSAI License No.: 21526071006307
My Health Chef offers freshly prepared, chilled ready-to-eat meals for delivery to eligible serviceable locations.
2. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.
By placing an order, you confirm that the information you provide to us is accurate and complete.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, portion sizes and other product information displayed on the website are accurate and current.
Food photographs are for representation and the actual product may vary slightly in appearance.
Ingredients, nutritional information, allergen information, storage instructions and other mandatory food information are provided on the relevant product page and/or product packaging as applicable.
Nutritional values may vary slightly due to natural variation in ingredients and preparation.
Important: Customers should review the ingredient and allergen information before placing an order. If you have a food allergy or specific dietary requirement, please contact us before ordering.
FSSAI requires relevant mandatory food information to be made available to consumers in the e-commerce context.
4. Orders
You may place an order by selecting products, adding them to your cart and completing the checkout and payment process.
An order is considered accepted once we have successfully received the order and payment and issued an order confirmation.
We reserve the right to contact you if there is an issue with your order, including an incorrect address, payment issue or other information necessary to fulfil the order.
Because our meals are prepared specifically for customer orders, orders may enter preparation shortly after the applicable order cut-off.
5. Prices & Payment
All prices displayed on the website are in Indian Rupees (₹).
The applicable product price, taxes and delivery charges, where applicable, will be displayed before you complete your purchase.
We may change product prices from time to time. Any price change will not affect an order that has already been confirmed.
Payments are processed through our authorised payment gateway(s). We do not directly store your complete card or other payment credentials unless expressly stated in our Privacy Policy.
6. Delivery
We currently deliver only to selected serviceable locations.
Delivery availability, delivery dates, time slots and applicable delivery charges will be communicated during the ordering process or as otherwise specified on our website.
The customer is responsible for providing an accurate and complete delivery address and contact number.
If a customer is unavailable at the agreed delivery location, or if delivery is unsuccessful because of incorrect/incomplete information provided by the customer, additional delivery arrangements or charges may apply.
We will make reasonable efforts to deliver orders within the selected delivery window. Delivery times may occasionally be affected by circumstances outside our reasonable control, including traffic, weather, transportation disruptions, regulatory restrictions or other force majeure events.
7. Chilled Food & Storage
Our meals are freshly prepared and delivered chilled.
Customers must refrigerate the meals promptly upon delivery and follow the storage instructions provided on the product packaging and website.
The applicable use-by date is provided on the product packaging relevant when meals are kept properly refrigerated.
Customers are responsible for following the storage, handling and heating instructions provided with the product.
We cannot accept responsibility for food quality or safety where the product has not been stored, handled or heated in accordance with the instructions provided.
8. Cancellations
Because our meals are freshly prepared for orders, cancellation may not be possible once an order has entered preparation.
If you need to cancel or modify an order, please contact us as soon as possible through WhatsApp or the contact details provided on our website.
Where cancellation is accepted before preparation, any eligible refund will be processed through the original payment method, subject to applicable payment-processing timelines.
9. Returns, Refunds & Damaged Products
Due to the perishable nature of our food products, we generally cannot accept physical returns of food products.
However, this does not affect any rights or remedies available to consumers under applicable law.
If you receive:
- the wrong product;
- a damaged or compromised package;
- a product that appears unsafe or unsuitable for consumption; or
- a product that materially differs from what you ordered,
please contact us as soon as possible, preferably within [24 hours] of delivery, with your order number and photographs of the product/package where applicable.
We will investigate the issue and, where appropriate, provide a replacement, refund or other suitable resolution.
The Consumer Protection (E-Commerce) Rules require e-commerce businesses to provide clear return/refund information and address defective, deficient or materially misrepresented goods in accordance with applicable law.
10. Food Safety & Allergens
Our meals are prepared in a food production environment where multiple ingredients may be handled.
We provide ingredient and allergen information where applicable. However, customers with severe allergies should contact us before ordering if they require additional information.
11. Promotions & Offers
From time to time, My Health Chef may offer promotional discounts, coupons or other offers.
Unless otherwise stated:
- promotions cannot be exchanged for cash;
- promotional codes may be subject to specific conditions;
- multiple promotional offers may not be combined; and
- promotional offers may have validity periods or other restrictions.
Specific terms displayed with an offer will apply to that offer.
12. Customer Accounts
Customers may create an account to access features such as order history and saved information.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You should notify us promptly if you believe your account has been accessed without authorisation.
13. Website Use
You agree not to:
- use the website for unlawful purposes;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- copy or reproduce website content for commercial purposes without permission; or
- use the website to submit false, misleading or fraudulent information.
We may suspend access to the website where reasonably necessary to protect the website, our business or other users.
14. Intellectual Property
All content on the My Health Chef website, including our name, logo, photographs, graphics, written content, product descriptions and other original materials, belongs to or is licensed to My Health Chef unless otherwise stated.
You may not reproduce, modify, distribute or commercially exploit our content without our prior written permission.
15. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, communication platforms and analytics providers.
Your use of those services may also be subject to the terms and policies of the relevant third-party provider.
16. Privacy
We collect and process personal information such as your name, contact details, delivery address and order information to provide our services and fulfil your orders.
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms & Conditions.
India's Digital Personal Data Protection framework now includes the DPDP Act and notified 2025 Rules, with phased commencement provisions, so the Privacy Policy should be drafted separately and aligned with the actual data flows in Odoo, Razorpay, WhatsApp and your delivery systems.
17. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, accidents, strikes, transportation disruptions, government restrictions, civil disturbances, technical failures or other similar events.
Where reasonably possible, we will inform affected customers and provide an appropriate resolution.
18. Limitation of Liability
To the extent permitted by applicable law, My Health Chef will not be liable for indirect or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the updated date.
Changes will apply from the date they are published and will not retrospectively alter rights relating to orders already accepted, except where required by law.
20. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable consumer-protection laws, disputes will be subject to the jurisdiction of the courts/competent authorities having jurisdiction over Ulwe, Navi Mumbai
21. Customer Support & Grievance Redressal
For questions, complaints or concerns relating to an order or our services:
My Health Chef
Email: support@myhealthchef.co
WhatsApp: +91 9140212370
Address: Kuber Kaviraj Homes, Shop no 4, Plot no 131, Sector 24, Ulwe, Navi Mumbai- 410206
For complaints, please include your order number, registered mobile number and details of the issue so that we can investigate and respond efficiently.
The e-commerce rules require a clear grievance mechanism and relevant consumer-facing information.