Frequently asked questions
Here are some common questions about our product
About My Health Chef
MHC meals are delivered chilled, not frozen. They are prepared, cooked and chilled before being delivered to you, so you can keep them refrigerated and enjoy them when you need them.
We are building refrigerated ready-to-eat meals around a simple idea: healthy eating should fit into your routine. Our meals combine chef-prepared food, clear nutrition and everyday convenience without requiring daily meal preparation.
MHC is designed for people who want to eat well more consistently but do not always have the time or inclination to plan, shop, prep and cook every meal.
Meals & Nutrition
Every meal has clear information about its ingredients, nutrition and allergens. You can find the detailed information on the individual meal page before placing your order
The calories and protein for each meal are displayed prominently on the menu and product page. Full nutritional information is available on the individual product page.
Each meal page provides its ingredients and allergen information. Please check the individual product page carefully for the meal you are considering. If you have a medically necessary dietary restriction or allergy, please consult your doctor before ordering.
When we cook the protein in our meals, it loses around 30-40% of water weight, just like when you cook a piece of protein at home at a high temperature. This makes the protein appear more concentrated in the cooked meal compared to the weight of raw meat.
We list the protein based on what's actually on your plate, ready to eat. We also use high protein ingredients in the sauces and pasta to help achieve the high protein content and validate this regularly through independent laboratory testing to guarantee our claims are correct.
Ordering & Delivery
We currently deliver to selected serviceable areas. Please check our Delivery Information page for the latest pincodes, areas and delivery schedule.
A delivery charge applies to orders below our free-delivery threshold. The applicable charge and free-delivery threshold are shown during checkout and in our Delivery Information page.
Delivery days and order cut-off times vary by serviceable area. Please check our Delivery Information page for the schedule applicable to your pincode.
Where delivery-date or slot selection is available for your area, the available options will be shown during checkout.
Storage, Shelf Life & Heating
MHC meals generally last 7-10 days when refrigerated. Each meal has a clearly marked use-by date on the pack. The applicable shelf life is based on the product and its validated refrigerated storage conditions. Always follow the use-by date and storage instructions on the packaging.
Refrigerate them promptly after delivery and follow the storage instructions provided with each meal.
Heating instructions are provided on the packaging and on the individual product page. Heating times can vary by meal and appliance, so always follow the instructions for the specific meal.
MHC meals are designed to be heated and enjoyed. For the best experience, follow the heating instructions provided for the specific meal.
Account, Payments & Support
You will need to provide the information required to complete your order and delivery. We will confirm the exact account and checkout requirements as the website is configured.
We will use the contact details provided during checkout to send order-related updates. WhatsApp may also be used for customer communication where applicable.
Available payment methods will be displayed at checkout.
Packaging
If your meal arrives with visible bubbles or loose plastic that isn’t tightly sealed, please do not consume it. Get in touch with our customer support.
Yes. Our packaging is made from food-grade, BPA-free materials that are approved for direct contact with food. They are designed to remain stable and not break down or shed particles during normal use, including reheating as instructed.